We’re transitioning to a new Client Support System designed to make getting help faster, simpler, and more efficient. This means:

• Streamlined Communication: Easier ways to connect with our support/client success team via:
  • Email
    • Hardware Support printersupport@trimech.com
    • Software Support support@trimech.com
  • Phone
    • Canada – 877.219.6757
    • USA – 888.874.6324
    • Enterprise Software (USA & Canada) – 440.257.7460
  • Websites
    • https://javelin-tech.com/support/
    • https://trimech.com/support/
    • https://enterprise.trimech.com/support/
• Secure Portal (Phased launch in 2025)
• Faster Response Times: Enhanced tools to help us resolve your inquiries more quickly.
• Improved Self-Service: A new knowledge base FAQ within our portal with answers to common questions available 24/7.

What you need to know

• When is this happening? The new system will go live on the week of January 6, 2025.
• Our case logging system will be down on the weekend of January 3, 2025 from 8:30PM ET until January 6, 2025 6AM ET. During this time for critical support, please email support@trimech.com, all new cases will be created in our new system and confirmed by one of our agents on January 6, 2025.
• Will my experience change? Our team remains dedicated to delivering the exceptional support you’re used to. During the transition, you may notice some changes such as appearance, branding, forms etc. but rest assured, we’re here to guide you.

How does the new Client Support System benefit you?

This upgrade is about more than just technology—it’s about putting your needs first. With our new system, we aim to resolve issues quicker and provide you with even better service.

We’re excited to make this transition and look forward to continuing to support you. If you have any questions or need assistance during this period, please don’t hesitate to reach out.

Thank you for trusting TriMech.

Warm regards,

Ted Lee

Chief Information Officer

Shawn Devaney, Chief Revenue Officer for TriMech, said TriMech’s manufacturing experts carefully evaluated CAM solutions and chose to partner with SolidCAM, based on its ease of use, features, and seamless integration in Dassault Systèmes’ SOLIDWORKS CAD (Computer-Aided Design) software.

“Adding SolidCAM to TriMech’s wide offering of products and services increases our ability to meet the evolving, enterprise-wide needs of our manufacturing clients. And our two teams are a good fit – we both share a strong dedication to helping clients get better every day.”

SolidCAM software provides top usability for SOLIDWORKS designers

For 40 years, SolidCAM has focused its R&D on CAM innovation, providing advanced solutions for CNC machining that deliver smooth integration and time-saving automation within SOLIDWORKS. All machining operations can be defined and verified without leaving the CAD environment; when a user changes a design, machining toolpaths recalculate automatically. Using SolidCAM improves communication among SOLIDWORKS designers, CAM programmers, and shop floor CNC operators.

Working faster for maximum productivity

SolidCAM software is used across all industries, including aerospace, automotive, defense, medical, machine design, optics, consumer products, and mold, tool, and die. Clients range from small job shops to large manufacturing businesses and include technical training institutions.

Devaney explained that with CNC machines getting more complex, and part customization becoming more common, powerful CAM programming is critical for success.

“Manufacturers face ever-increasing demands to keep costs down and increase speed, so every minute counts. With faster CAM programming and shorter machining cycle times, every CNC machine is operating to the fullest.”

SolidCAM’s partnerships with CNC machine manufacturers ensure that the software supports the latest equipment and manufacturing processes. It supports all CNC technologies, including the most advanced multi-channel mill-turn and Swiss-type CNC machines. Its patented iMachining technology saves 70% or more in machining cycle time and dramatically increases the lifespan of the cutting tool. The unique iMachining Wizard provides optimal feeds and speeds for every point of the toolpath.

Deeper into the North American market

TriMech is part of The TriMech Group, a collection of established brands serving designers, engineers, and manufacturers, and operating in the United States, Canada, the United Kingdom and Ireland, and Europe’s Nordic regions. The Group’s footprint in North America is unparalleled, with TriMech in the U.S. and Javelin in Canada.

Ken Merritt, SolidCAM’s Chief Operations Officer, said that having TriMech sell and support SolidCAM throughout North America sets the stage for more manufacturers of all sizes – and across all industries – to benefit from SolidCAM’s features and ease of use.

“TriMech’s client base includes thousands of manufacturers, machine shops, machinists, and CNC programmers and operators. SolidCAM software can improve their day-to-day work, their department’s performance, and their overall business success. Interest in SolidCAM is growing in North America and momentum is building. It’s the perfect time to spread the word about SolidCAM through TriMech and Javelin.”

SolidCAM software inside SOLIDWORKS

Building on a legacy of client support

In the UK, the TriMech Group’s Solid Solutions is an established, successful reseller for SolidCAM. TriMech CEO Alan Sampson explained that through collaboration among the manufacturing/CAM experts at TriMech, Solid Solutions, and SolidCAM, a wider team of people can come together to solve client challenges.

“As always, clients of the TriMech Group have access to more people, products, and services and can trust that TriMech will bring the right combination of tools to the job, along with timely, top-notch service and support.”

The TriMech Group has been delivering on a strategic plan to continually expand and diversify its service offerings to build the best-in-class solution partner.

“We evolve and grow just as our clients do,” Sampson said. “SolidCAM software is scalable as client applications evolve or production increases. And new partnerships like this one broaden the range of solutions TriMech can offer to clients, who are increasingly seeking more depth of expertise and expert guidance.”

About the TriMech Group

The TriMech Group of companies is a collection of established brands operating in the United States, Canada, the United Kingdom and Ireland, and Europe’s Nordic regions. Its global team includes hundreds of engineers who excel in areas including design, collaboration, simulation, analysis, process and workflow optimization, product data management, lifecycle management, manufacturing, and production floor solutions.

As a leading technology and business solutions partner for designers, engineers, and manufacturers, the TriMech Group works with top software and hardware partners, including Dassault Systèmes, SOLIDWORKS, Stratasys, Artec, and Zeiss, and its experts provide design and engineering software, advanced manufacturing solutions, and associated training, consulting, implementation, and staffing services for clients across a variety of industries.

The TriMech Group has more than 50 locations serving more than 30,000 clients with over 750 employees. It is part of the portfolio of Sentinel Capital Partners, a U.S. private equity firm.

For more information, visit trimechgroup.com.

About SolidCAM

The power of SolidCAM is built on a 40-year history of ongoing CAM development and innovation, resulting in a world-class CAM solution that is seamlessly integrated in and associative to SOLIDWORKS.

SolidCAM’s growth is driven by its dedication to successful user experiences and its support for the most advanced CNC machining technologies. It has revolutionized how advanced mill-turn and Swiss-type CNC machines are programmed for best machining results. Its superior, patented iMachining technology provides immense productivity gains to all types and sizes of CNC manufacturers.

SolidCAM has more than 300 developers, CNC applications and sales staff, and an international reseller network that spans the globe. The company, led by its founder, Dr. Emil Somekh, provides the ultimate CAM tool for CNC manufacturers.

For more information, visit solidcam.com.

Watch the SolidCAM demonstration.

With this latest acquisition, the TriMech Group continues to deliver on its plan to expand and diversify its service offerings and build the best-in-class solution partner to the global advanced design, engineering, and manufacturing sectors.

Chip Hogge, Chief Strategy Officer for the TriMech Group, and President of TriMech’s Advanced Manufacturing business, said that adding MAKO’s expertise sets the stage for TriMech to offer enhanced, comprehensive product development support for clients of all sizes.

“Over its 20-year history, MAKO’s award-winning team has perfected their product development process, which creates high-caliber products to be sold in North American and international markets. Their expertise will form a solid foundation for a new product development line of business for the TriMech Group.”

Support throughout the product design and development lifecycle

MAKO’s unique platform supports inventors, designers, manufacturers and e-commerce brands through planning, strategy development, designing, prototyping, manufacturing, and scaling to production volume, all to efficiently transform a concept into a fully functional, market-ready product.

At the heart of this process is MAKO’s talented team of industrial designers and mechanical and electrical engineers. TriMech’s Project Engineering Group (PEG) provides additional design capabilities and capacity in the key engineering stages of the product development lifecycle. And TriMech’s global teams of advanced simulation specialists can support additional simulation and analysis needs clients have during those stages.

Hogge explained that the TriMech Group is focused on steadily expanding the depth of its expertise in critical service areas to meet evolving client needs.

“Clients in all industry verticals are seeking professional, reliable services and support. We stand out because we offer much more than software and hardware. We can serve as that single technology and business partner who can help clients accelerate their product development lifecycles while improving quality and reducing risk.”

Meeting needs in prototyping and manufacturing

The MAKO team’s experience across the product development lifecycle can also bring new manufacturing connections and projects to the TriMech Group, already well known for its 3D printer sales and services, as well as its expertise in other advanced manufacturing methods, from traditional to emerging.

“Collaboration across production stages will really benefit clients,” Hogge said. “With advanced prototyping and short-run manufacturing capabilities in house, our Advanced Manufacturing Services business in North America and 3DPRINTUK in the UK are perfectly positioned to step in. Access to their knowledge will move client projects efficiently through creating physical models and finished parts.”

Opportunities for MAKO’s team and clients

MAKO’s founder, Kevin Mako, will remain in the business to provide leadership in the TriMech Group’s expanded product development services team.

“My team and I will continue to serve clients the way we always have – with personal, customized service that gets their product to the finish line quickly, efficiently and at a world-class standard,” he said. “At the same time, we are extremely excited to collaborate with one of our favorites in the industry – the TriMech Group. Tapping into their team of design-for-manufacturing experts, prototyping and manufacturing facilities, and advanced software will help us ensure the best solutions for our clients.”

For more information, visit trimechgroup.com and makodesign.com.

About the TriMech Group

The TriMech Group of companies is a collection of established brands operating in the United States, Canada, the United Kingdom and Ireland, and Europe’s Nordic regions. Its global team includes hundreds of engineers who excel in areas including design, collaboration, simulation, analysis, process and workflow optimization, product data management, lifecycle management, manufacturing, and production floor solutions.

As a leading technology and business solutions partner for designers, engineers, and manufacturers, the TriMech Group works with top software and hardware partners, including Dassault Systèmes, SOLIDWORKS, Stratasys, Artec, and Zeiss, and its experts provide design and engineering software, advanced manufacturing solutions, and associated training, consulting, implementation, and staffing services for clients across a variety of industries.

The TriMech Group has more than 50 locations serving more than 30,000 clients with over 750 employees. It is part of the portfolio of Sentinel Capital Partners, a U.S. private equity firm.

For more information, visit trimechgroup.com.

About MAKO Design + Invent

MAKO Design + Invent has been setting the standard for best practices in product development for more than 20 years.

Its North American team, located in Austin, Toronto, Miami, and San Francisco, provides world-class product development services tailored to inventors, startups, and manufacturers. Known as an award-winning, one-stop-shop for taking an idea to a physical product, MAKO has in-house industrial designers and mechanical and electrical engineers, and helps with all aspects of product development, from initial market research and patent referral, to manufacturing, distribution, brand launch, and marketing. As owners of “The Product Startup Podcast,” MAKO has surpassed 200,000 followers across their social media channels.

For more information, visit makodesign.com.

The Mastercam business, including training, will be transferred to Cimquest, recently acquired by Sandvik. We trust that Cimquest will support you throughout the transition and beyond.

Visit the Cimquest website for Mastercam support and training »

Mastercam alternatives

We offer SOLIDWORKS CAM software and the DELMIA Machining and Fabrication solutions as alternatives to Mastercam.

We are currently evaluating another CAM solution to suit our clients need for diverse capabilities and seamless integration with SOLIDWORKS and will share the news of our new solution soon. We promise you’ll be impressed with the features and benefits of this new solution!

We’re not going anywhere

Please know that Mastercam was pleased with TriMech’s award-winning performance and top-notch service to our clients. It has been our pleasure to support Mastercam clients over the past few years.

We remain the trusted advisor across the entire spectrum of engineering and manufacturing software and services.

On February 24th, Andrea Bevill, Heather Dawe-Rose, Brandi Groth, and Tracy Wettig traveled to State College, PA, to conduct three breakout sessions for middle and high school students, teaching them about 3D Printing, Computer-Aided Design (CAD), and what it means to work as an engineering team.

During each session, students were introduced to several types of 3D printers and were given their own 3D printed Mars Rover kit using powder bed 3D printing Selective Absorption Fusion (SAF) technology printed by TriMech, with materials kindly donated by our partners at Stratasys.

The students were divided into teams and tasked with creating the “rover of the future” using SOLIDWORKS configurations and assemblies. First, the students virtually customized and created their rover using SOLIDWORKS. Then, using handheld 3D printers, they took their 3D printed models and designed their unique rovers.

During the ENVISION event, representatives from the Eberly College of Science Office of Science Outreach reported, “Participants enjoyed the hands-on activities at ENVISION and appreciated the workshops where they explored various topics and job possibilities in STEM.” At the end of each session, TriMech engineers led a discussion on how projects rely on engineering teams with different specialties and backgrounds to turn an idea into reality. TriMech had engineers from our Application Solutions, Professional Services, and Client Success Team representing at the event. They were able to explain how all three teams, along with other outstanding TriMech team members, work together to help clients create new and exciting products every day.

Teaching is at the heart of TriMech, offering over 50 training courses spanning a variety of technologies and programs, including SOLIDWORKS and 3D printing.

“Congratulations, Rob!!

You have been awarded DELMIAWorks Technical Sales Training Certification. You also hold the honour of being the very first person to accomplish this…and you are in a great position to help take DELMIAWorks to market.”

Sent via email by Jim Hoium, Director, Partner Enablement, DELMIAWorks

DELMIAWorks combines engineering resource planning (ERP) and a manufacturing execution system (MES). With one single platform, you see a clear picture of the factory floor. Real-time process monitoring allows you to make decisions quickly and be confident that production and quality control is being executed well.

Rob and several others on the Javelin team went through various phases of “boot camp” training to be able to work confidently with manufacturers considering a new ERP/MES solution.

Rob’s own training experience was eight weeks long, a combination of hands-on training and remote learning. Courses delved deeply into the functionality of the software, from the overall product roadmap to target areas like managing inventory and data flow. He spent another three weeks preparing and performing mock product demonstrations to prove his product knowledge was solid.

Rob Hauser DELMIAWorks Technical Sales Certification

Digital transformation is being accelerated

In usual times, there is a small slice of time when a manufacturer is considering adding or changing an ERP or MES. Given the challenges of 2020 however, Rob said it is the perfect opportunity to look for efficiencies and new ways of working.

“Digital transformation is being accelerated. Manufacturers may be facing lost margins and looking for savings. Now is the time to reduce rework and waste. And if you happen to be a bit slower than usual, you’ll have time to carefully list the needs and wants of each department.”

Understanding that moving to a new ERP/MES is a big undertaking for manufacturing leaders, Rob says the most important thing he can do is fully understand the customer’s unique needs, whether they operate a small, single-site or several large plants around the world.

“DELMIAWorks covers the entire process, from the moment you receive a sales order, through scheduling, production, and shipping. We spend a lot of time learning about a manufacturer’s strengths, challenges, and needs, or what functionality they are missing right now. Then we work to meet those requirements.”

End-to-end monitoring in real time

The DELMIAWorks combination of production management and production monitoring, along with end-to-end visibility, provides extraordinary data and analysis. Rob noted one key example – real-time reporting from the factory floor.

“Think of the efficiencies gained when you know a machine is running slower than usual or the scrap rate is increasing. The DELMIAWorks dashboard shows all the processes on the floor. You can see machines down for maintenance, and immediately move orders to different machines. Wouldn’t it be fantastic if you were notified in real time and not have to wait for a report at the end of a shift or the end of a week? Think of the savings in material, labour, and rework costs if problems could be corrected before producing non-conforming parts.”

The integrated ERP/MES system contributes directly to a manufacturer’s ability to continually make quality products, be agile enough to meet diverse customer needs, and work with speed and efficiency – all more critical than ever before.

Interested in DELMIAWorks?

Contact us for more information about this scalable ERP and MES solution.

DELMIAWorks Partner

VELIZY-VILLACOUBLAY, France — January 8, 2019 — Dassault Systèmes (Euronext Paris: #13065, DSY.PA) today announced the completion of the acquisition of IQMS, a leading manufacturing ERP software company, for $425 million.  With the acquisition of the California-based IQMS, Dassault Systèmes extends the 3DEXPERIENCE platform to small and mid-sized manufacturing companies seeking to digitally transform their business operations.

IQMS’s software – on premise EnterpriseIQ and software as a service WebIQ – deliver an all-in-one solution to mid-market manufacturers for managing engineering, manufacturing and business ecosystems by digitally connecting order processing, scheduling, production and shipping processes in real time.

IQMS’s solutions are used by 1,000 customers based primarily in the U.S. whose 2,000 manufacturing facilities in 20 countries produce for the automotive, industrial equipment, medical device, consumer goods, and consumer packaged goods industries. Customers include Westfall Technik, KKSP Precision Machining, AMA Plastics, Donnelly Custom Manufacturing, FlowBelow Aero Inc., Global Interconnect, Inc., Jabil Packaging Solutions, Schnipke Precision Molding, Steinwall Inc., Scientific, Inc., Sturgis Molded Products, Tribar, and Ventura Manufacturing Inc. IQMS’s 2017 revenue was around $56 million.

In the context of the Industry Renaissance – the convergence of a diverse and powerful collection of digital technologies that is transforming every aspect of industrial business – the world’s 250,000 small and mid-sized manufacturers must adopt and optimize new ways of producing and doing business through digital transformation in order to innovate and accelerate their growth in an increasingly competitive, global marketplace.

“We must no longer think of industry as a set of means of production, but as a process of value creation. This applies not only to disruptive startups and established corporations, but also to the hundreds of thousands of mainstream manufacturers that produce parts integral to the development of new consumer experiences. In that context, we are creating ‘3DEXPERIENCE Works’: a new family of business applications based on the 3DEXPERIENCE platform for the mainstream market. The IQMS Manufacturing ERP portfolio rebranded as DELMIAWorks is part of this new business applications family to serve the mainstream manufacturers,” said Bernard Charlès, Vice Chairman and CEO, Dassault Systèmes.

By integrating IQMS’s solutions into the 3DEXPERIENCE platform on the cloud, Dassault Systèmes will provide these manufacturers with an affordable system for operations that improves the collaboration, manufacturing efficiency and business agility needed to serve their customers successfully.  The manufacturers – many of them SOLIDWORKS users – also gain the flexibility to rapidly scale-up as a business grows. In parallel, these manufacturers can engage in new business opportunities and create value by supplying their manufacturing know-how and services to a large community of designers and engineers in Dassault Systèmes’ 3DEXPERIENCE Marketplace – the world’s largest virtual factory.

“Given my experience with manufacturing, finance and industry investments, I’m very excited about the future for IQMS and our relationship. This merger represents a turning point in technology for IQMS; the opportunity is immense. Companies like KKSP and all of IQMS’ manufacturing customers will reap tremendous benefit from the enterprise perspective of an international technology partner such as Dassault Systèmes. Dassault Systèmes is a leader in innovation and inspires confidence that we will have the best resources available for future growth,” said Mark Murray, CFO, KKSP Precision Machining.

Dassault Systèmes will help IQMS expand its customer base by leveraging the presence in the mid-market space achieved with Dassault Systèmes’ SOLIDWORKS applications, which are delivered and supported by the company’s Professional Solutions global partner channel.

About Dassault Systèmes

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 250, 000 customers of all sizes, in all industries, in more than 140 countries. For more information, visit www.3ds.com

3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.