We’re transitioning to a new Client Support System designed to make getting help faster, simpler, and more efficient. This means:

• Streamlined Communication: Easier ways to connect with our support/client success team via:
  • Email
    • Hardware Support printersupport@trimech.com
    • Software Support support@trimech.com
  • Phone
    • Canada – 877.219.6757
    • USA – 888.874.6324
    • Enterprise Software (USA & Canada) – 440.257.7460
  • Websites
    • https://javelin-tech.com/support/
    • https://trimech.com/support/
    • https://enterprise.trimech.com/support/
• Secure Portal (Phased launch in 2025)
• Faster Response Times: Enhanced tools to help us resolve your inquiries more quickly.
• Improved Self-Service: A new knowledge base FAQ within our portal with answers to common questions available 24/7.

What you need to know

• When is this happening? The new system will go live on the week of January 6, 2025.
• Our case logging system will be down on the weekend of January 3, 2025 from 8:30PM ET until January 6, 2025 6AM ET. During this time for critical support, please email support@trimech.com, all new cases will be created in our new system and confirmed by one of our agents on January 6, 2025.
• Will my experience change? Our team remains dedicated to delivering the exceptional support you’re used to. During the transition, you may notice some changes such as appearance, branding, forms etc. but rest assured, we’re here to guide you.

How does the new Client Support System benefit you?

This upgrade is about more than just technology—it’s about putting your needs first. With our new system, we aim to resolve issues quicker and provide you with even better service.

We’re excited to make this transition and look forward to continuing to support you. If you have any questions or need assistance during this period, please don’t hesitate to reach out.

Thank you for trusting TriMech.

Warm regards,

Ted Lee

Chief Information Officer

• Dimension
• Fortus 250
• Fortus Classic
• Fortus Plus
• PolyJet 1kg
• PolyJet 36kg
• Stratasys F120
• Stratasys F123
• Stratasys F123CR
• Stratasys F3300
• Stratasys F770
• Stratasys Neo
• Stratasys Origin One
• Stratasys J5 DentaJet
• Stratasys J5 MediJet
• Stratasys J55 / J35
• Stratasys J7XX
• Stratasys J8XX

• SLA with the NEO platform.
• P3 with the Origin One platform.
• FDM focusing on biocompatible material options.
• Polyjet showcasing its abilities for learning and surgical aids.
• SAF with PA11 and PA12 for surgical guides.

On February 24th, Andrea Bevill, Heather Dawe-Rose, Brandi Groth, and Tracy Wettig traveled to State College, PA, to conduct three breakout sessions for middle and high school students, teaching them about 3D Printing, Computer-Aided Design (CAD), and what it means to work as an engineering team.

During each session, students were introduced to several types of 3D printers and were given their own 3D printed Mars Rover kit using powder bed 3D printing Selective Absorption Fusion (SAF) technology printed by TriMech, with materials kindly donated by our partners at Stratasys.

The students were divided into teams and tasked with creating the “rover of the future” using SOLIDWORKS configurations and assemblies. First, the students virtually customized and created their rover using SOLIDWORKS. Then, using handheld 3D printers, they took their 3D printed models and designed their unique rovers.

During the ENVISION event, representatives from the Eberly College of Science Office of Science Outreach reported, “Participants enjoyed the hands-on activities at ENVISION and appreciated the workshops where they explored various topics and job possibilities in STEM.” At the end of each session, TriMech engineers led a discussion on how projects rely on engineering teams with different specialties and backgrounds to turn an idea into reality. TriMech had engineers from our Application Solutions, Professional Services, and Client Success Team representing at the event. They were able to explain how all three teams, along with other outstanding TriMech team members, work together to help clients create new and exciting products every day.

Teaching is at the heart of TriMech, offering over 50 training courses spanning a variety of technologies and programs, including SOLIDWORKS and 3D printing.

Join us as Andrew Miller, a TriMech Hardware Applications Engineer with a rich background in Materials Science & Nanotechnology, dives into the world of thermosets in polymer additive manufacturing. This webinar will guide viewers through the nuances of these thermosets, highlighting their unique characteristics and transformative role in various industries. Gain insights into how this acquisition could expand and innovate Stratasys’ resin capabilities across their printer range, marking a significant development in the field of additive manufacturing.

During this 3D Printing On-Demand Webinar, you will learn:

• The fundamental characteristics and types of thermosets used in polymer additive manufacturing.
• Specific applications and advantages of thermosets in various industries.
• Technological advancements and the impact of thermosets on the future of additive manufacturing.

Say yes to more jobs with expanded production capabilities.

A transformative 3D printer enabling mass production of end-use parts in a diverse range of high performance materials. Achieve industry-leading accuracy, consistency, detail and throughput with Programmable PhotoPolymerization P3™ technology.

Build prototypes, rapid tooling and master patterns with the state of the art Neo® stereolithography / SLA 3D printer range.

The reliable and proven Neo builds high-quality parts with superior surface quality, accuracy and detail. Designed with an open-resin system, offering customers the ability to utilize any commercially available 355nm hybrid resin chemistry.

FabriX™ Innovation Kit ™ is an easy-to-use, comprehensive, and repeatable solution for 3D printing on fabric and flexible substrates.

Experiment with new materials and printing techniques for a wider range of options. Explore the possibilities of 3D printing on fabric and create design prototypes that are both innovative and stylish.

The Stratasys J850 Digital Anatomy Printer brings medical models to life with incredible realism that accurately represents both the appearance and response of human tissue.

Whether for surgeon training or testing new medical devices, these models provide unmatched clinical versatility and reduce the costs and inconveniences of cadaver and animal labs.

The Stratasys J8 Series deliver unrivaled aesthetic results with full-color capability including texture mapping and color gradients.

This lets you create prototypes that look and feel like real products, and accurately show design intent in color, material and finish.

The J8 Series provides the PANTONE Matching System (PMS) color system in a 3D printing solution.

Bring your designs to life with the Stratasys J55 3D printer

Own your design process from start to finish. From fast concept models to quality high-fidelity models, the office-friendly Stratasys® J55™ 3D printer is an affordable option for maximum designer output. Get multiple iterations of a prototype ready and available in a matter of hours, without the need for a shop operator or an external service bureau

The new standard for medical planning, education, and testing.

The Stratasys J5 MediJet™ sets a new standard for medical modeling. With multiple materials and multi-color capabilities, academic medical centers, hospitals and medical device companies can create brilliantly vivid anatomical models and drilling and cutting guides that are sterilizable and biocompatible – all in one platform.

Versatile production solution with color

The J5 DentaJet delivers unmatched quality, reliability, and productivity — with a small footprint. Medium to large-sized labs can rely on the J5 for all of the same models as the J3, with mixed trays of 5 materials and realistic, full-color dental models and high-aesthetic dentures and temporaries.

The Stratasys J35 Pro is an engineering-grade, multi-material 3D printing for designers and engineers

Supporting different engineering and design needs during various stages of the product development cycle can be challenging. Built for a wide range of industries, including consumer electronics, education, automotive, aerospace and medical devices, the J35 Pro 3D printer is able to produce models, parts and prototypes that meet your needs.